Privacy Policy

1. Information We Collect

Bonchi Care may collect the following personal information from you:

• Full Name: To identify and address you properly
• Mobile Number: For account verification, communication, and support
• Email Address: For account notifications and important updates
• Father's Name: For identity verification purposes
• Full Address: To determine service availability in your area
• Date of Birth: For age verification and personalized services
• Aadhaar Number (Optional): Used only for identity verification when required
• Transaction Details: Payment and membership transaction records
• Device Information: Device type, operating system, and app version for security and optimization
• Usage Data: How you interact with our app and services

2. Why We Collect Data

We collect your personal information for the following legitimate purposes:

• Identity Verification: To confirm your identity and prevent fraud
• Activate Bonchi Healthcard: To set up and activate your membership account
• Provide Hospital & Doctor Discounts: To facilitate discounts at our partner healthcare facilities
• Maintain Partner Network Benefits: To coordinate with hospitals, clinics, and pharmacies
• Offer Customer Support: To respond to your queries and resolve issues
• Maintain Account Security: To protect your account from unauthorized access
• Improve Service Experience: To enhance our platform and services based on usage patterns
• Legal Compliance: To comply with applicable laws and regulations

4. Data Storage & Security

We implement robust security measures to protect your personal information:

• End-to-End Encryption: All data transmission is encrypted using SSL/TLS protocols
• AES-256 Protected Database: Your data is stored in encrypted databases using military-grade encryption
• Strict Internal Access Control: Only authorized personnel have access to personal data on a need-to-know basis
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing
• Secure Data Centers: Our servers are hosted in secure, certified data centers with physical security measures
• Firewall Protection: Multi-layered firewall systems protect against unauthorized access
• Regular Backups: Data is regularly backed up to prevent loss and ensure business continuity
• Intrusion Detection: Real-time monitoring systems detect and prevent security threats

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Active membership data is retained for the duration of your 5-year membership period
• Transaction records are kept for a minimum of 7 years for legal and accounting purposes
• After membership expiration, data is archived for 2 years before permanent deletion
• Users may request earlier deletion of their data at any time (subject to legal requirements)
• Deleted data is permanently removed from our systems within 90 days

6. Your Rights

As a Bonchi Care user, you have the following rights regarding your personal data:

• Right to Access: Request a copy of all personal data we hold about you
• Right to Correction: Update or correct inaccurate personal information
• Right to Deletion: Request deletion of your personal data (subject to legal obligations)
• Right to Withdraw Consent: Withdraw your consent for data processing at any time
• Right to Transparency: Receive clear information about how your data is used
• Right to Data Portability: Receive your personal data in a structured, machine-readable format
• Right to Object: Object to processing of your personal data for specific purposes
• Right to Restrict Processing: Request limitation of how we process your data

To exercise any of these rights, please contact us at: info@bonchicares.in or call +91 8084001385

7. Membership Validity

Your Bonchi Healthcard membership is valid for 5 Years from the date of activation. During this period:

• Your personal information is actively maintained in our system
• You receive full access to all healthcare discounts and benefits
• You can update your information at any time through your account
• Renewal notifications will be sent before expiration

8. Children's Privacy

Bonchi Care is committed to protecting the privacy of children:

• We do not knowingly collect personal information from children under 16 years of age without parental or guardian consent
• If a parent or guardian believes their child has provided us with personal information without consent, please contact us immediately
• We will promptly delete any information collected from children without proper consent
• Family memberships require adult guardian information for account management

9. Data Sharing with Healthcare Partners

To provide you with healthcare discounts, we share limited information with our partner network:

• Shared Information: Only your name, membership ID, and card validity status
• Purpose: To verify your membership and apply applicable discounts
• Partner Obligations: All partners are contractually bound to protect your information
• No Medical Records: We do not access or store your medical treatment records

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic website functionality and security
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences
• You can control cookie settings through your browser preferences

11. Communication Preferences

We may send you important communications regarding:

• Membership activation and renewal notifications
• Important service updates and changes
• Security alerts and account notifications
• Healthcare partner network updates
• Promotional offers (you can opt-out anytime)

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements:

• Any changes will be posted on this page with an updated revision date
• Significant changes will be notified via email or app notification
• Continued use of our services after changes constitutes acceptance
• We encourage you to review this policy periodically

13. Legal Compliance

Bonchi Care complies with all applicable data protection laws and regulations, including:

• Information Technology Act, 2000 (India)
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Aadhaar (Targeted Delivery of Financial and Other Subsidies, Benefits and Services) Act, 2016
• Digital Personal Data Protection Act, 2023 (when applicable)